Refund policy

Our Return & Exchange Policy

At Anora, every single piece is carefully handcrafted and made-to-order. By producing strictly on demand, we eliminate overproduction, reduce unnecessary garment waste, and honor the principles of thoughtful, sustainable slow fashion.

Because each item is crafted once an order is placed, all sales are final, and we are unable to accept returns or exchanges.

Damaged or Defective Items

While we inspect every garment prior to shipment, quality is our top priority. If your item arrives damaged or defective, please contact us within 7 days of delivery at support@anorathelabel.com with your order number and photo evidence of the issue. Upon receiving your request, our team will review the details and photo evidence to evaluate the claim. If we confirm that the issue is a manufacturing defect or an error on our part, we will gladly arrange a complimentary replacement or issue a full refund back to your original method of payment to make it right.

 

Thank you for supporting small-batch production and choosing to shop mindfully!